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To investigate her grandfather's death, Jenny goes undercover at the nursing home where he lived and not only finds the director is hiding something, Jenny meets a fellow staff member who steals her heart.
After watching her grandfather die because of what she is convinced as being lack of care at a local nursing facility, Jenny is determined to make a difference. She resigns her job as a doctor's office nurse and becomes obsessed with being hired at the nursing home that cared for her grandfather. On her first day of work, Jenny runs into Jake, literally. Together, their new found relationship takes off and they struggle to battle the snarling director, who is trying to destroy the facility. Their humorous tactics and interactions with the street lady, turns out to be more than they bargained for when they find out the street lady's real identity. Jenny, along with Jake, bring the residents humor and happiness all while being drawn closer together.